Orders Dashboard
Shopify orders · live fulfilment & warehouse status
Recent Orders
| Source | Date | Order ID | Customer | Tags | COD Status | Total | Status |
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Order Insights
Daily Trend
Order Status
Payment Method
Fulfilment Funnel
Every order in the range, by where it stands now
COD vs Prepaid Outcome
Share of settled orders that were delivered
Orders by Weekday
Daily average across the range
COD vs Prepaid
Top Products
Top Cities
Profitability Analysis
Total Sales
₹0
Ad Spend
₹0
Marketing Profit
₹0
Revenue - Ad Spend
Profit Trend
Returns Analysis
High Return Products
Returns by City
| City | RTO Count | RTO % |
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Ad Ranking
Top 5 Ad Sets by ROAS
Visual comparison of your best performers.
Leaderboard
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Ad Set Breakdown
| Ad Set / Source ⬍ | Sub-Terms | Spend ⬍ | Orders ⬍ | Del ⬍ | Del. Rev ⬍ | RTO ⬍ | Cncl ⬍ | Transit ⬍ | Proc ⬍ | RTO % ⬍ | CPO ⬍ | ROAS ⬍ | Eff. ROAS ⬍ |
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Reports
Amazon MTR Tax Invoice Report
RTO Without Attempt
Orders that went RTO with no “Out for Delivery” scan — the courier returned them without ever attempting delivery (a silent RTO). Excel includes the full RapidShyp scan log as evidence.
Silent-RTO & SLA
Claimable RTO freight and orders delivered past their promise date.
Date range applies to the current tab only
Silent RTOs
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Freight (claimable)
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Invoice value
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Priced
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| Order | AWB | Courier | Payment | Order date | Zone | RTO freight | COD fee | Shipping cost | Invoice value |
|---|---|---|---|---|---|---|---|---|---|
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Support Dashboard
Orders, buckets and call activity at a glance
Call Queue
Customer-confirmed (MSG91) rows appear first
Support Orders
Every order in range — search, filter, open
My Calls
Every logged call with outcome and follow-up
Escalation Contacts
Whom to call per courier / region / pincode when a shipment is stuck
Customer Profile
Search a customer to see everything they've bought, their delivery record, store credit and blacklist state.
Voice Agent BETA · TESTING
Sarvam AI voice calling — COD confirmation, RTO recovery, feedback & more. Enter your Sarvam API key inside to begin.
Agent Learning
How the voice agent is improving — every saved call is reviewed, scored, and turned into lessons the agent follows on the next call
Call quality over time
average overall score (0–10) and confirmation rate, by dayScore by dimension
Call outcomes
Where the lessons come from
Most common issues
What the agent learnt
Each lesson is a rule distilled from real calls. Active lessons are injected into every call's prompt; proposed ones wait for a second call to confirm them (or your click).
Reviewed calls
Learning runs
Settings
Connected Accounts
Amazon Review Requests
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Total Orders
↓ click to filter—
All loaded orders
Eligible (5–30d)
↓ filter—
Pending request
Sent
↓ filter—
Review emails triggered
Awaiting Window
↓ filter—
Delivered <5 days ago
Sending…
Orders
Click a row to inspect · checkbox to bulk-select
| Order ID | Product | Purchase | Delivery | Days | Amount | Order Status | Window | Review | Action |
|---|
No orders found for this period
Fulfillment Ops
Load orders to begin
Active
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matching filters
GMV at risk
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in-flight orders
Confirmed / Pickup
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awaiting courier
In transit
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Out for delivery
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Attempted
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action needed
Delivery status
Select a date range and click Fetch MTD.
| Order ↕ | Date ↕ | Customer | Amount ↕ | Payment | Shopify | Delivery status | AWB | Carrier |
|---|---|---|---|---|---|---|---|---|
| Click Fetch MTD to load live orders | ||||||||
Pincode Serviceability
Check RapidShyp pickup → delivery serviceability, rates & EDD for any route.
Check a route
Enter pincodes, weight, order value and payment mode.
Delivery Performance
RTO · NDR recovery · First-Attempt Strike Rate
First-Attempt Strike Rate — trend
Daily % of shipments delivered on the first attempt
NDR outcome funnel
Where failed-attempt (NDR) shipments ended up
Zone mix
Share of shipments by delivery zone · click to filter
RTO by courier
Returns and RTO-rate per courier
FASR vs NDR — Prepaid vs COD
First-attempt success, NDR and RTO rates by payment mode
🚩 Likely-Fake tracking
Orders your team flagged as likely-fake attempts — and how many were actually delivered
Shipment explorer
Purchase Order
What's ordered, what's still to arrive
By vendor
Order value placed with each supplier
Still to arrive
Open lines by SKU — units not yet received
Purchase orders
click a row for its line itemsGRN — Goods Receiving
What the warehouse has taken in against each PO, and what is still on its way
Receiving pipeline
Every purchase moves left to right — PO raised, goods awaited, GRN made, stock in
Awaiting receipt
Open POs — units the warehouse is still owed (oldest first)
Short receipts
GRNs that took in less than the PO line — the gap is still owed
Goods receiving notes
click a row for its line items, batches & QCPO Approvals
Purchase orders wait here — nothing is created until you release it
Awaiting your decision
Recent decisions
Last-Mile Funnel
Out for delivery → Delivered · RTO · never attempted
RTO parcels count on the date the return was raised.
Still moving parcels count on their last delivery attempt.
Each parcel appears in one period only, so two periods add up to their total.
How many attempts it took
Each parcel counted once, in the bucket it resolved in — click any figure to load those shipments below
Daily outcome of what went out
Each bar is one day's out-for-delivery parcels, split by where they ended up
Why they came back
Courier reasons on parcels that went out and still RTO'd
By courier
Delivery rate once the parcel is out — on resolved shipments
By destination
Where the doorstep attempt fails most
Returned without a delivery attempt
In transit → RTO. The courier never took these to the door — the most claimable failure
Shipment explorer
Click any row to open its courier scan log and shipment detail
Ops Control
Act before it becomes RTO — recover, prevent, hold couriers accountable
Rate movement
Change in average charge per shipment — inflated right, deflated left
Spend impact
₹ the rate change added or saved this period, at current volume
Amazon FBA
Demand, live FBA stock, and a forecast that tells you what to send — before you run out
FBA demand
Daily trend
Top products — velocity, momentum & share of FBA units
Inventory Analytics
Daily stock health — daily run rate (DRR) & days of inventory (DOI) per SKU per warehouse
Stock Count
Physical inventory reconciliation vs EasyEcom — enter a physical count, the system logs the live system figure & difference
Count Analysis
System vs physical inventory — accuracy, shrinkage, ₹ impact & per-SKU deep dive
Data Entry
Compose an accounting voucher and post it to Tally — ledgers are read live from your Tally company
Voucher Register
Every voucher drafted here, its status in Tally, and the exact XML exchanged
Tally Books
Read-only view of the accounts already entered in Tally — trial balance & day book
Influencer Dashboard
Pipeline overview & recent activity
Recent activity
Discover
AI-vet any Instagram handle before onboarding (Apify scrape + Gemini analysis)
Analysis history
Influencers
The full CRM — every creator in the system
Lists & Campaigns
Group influencers into campaigns — views, spend & CPM rollups
Video Calendar
live · expected · overdue
Brand Mentions
Find creators who tagged a brand — new handles are queued for AI vetting
Scan history
User Analytics
Who's using which dashboards, how often, and for how long
Feature usage
by page views · est. timeActivity by day
events per dayPeople
Zone Mapping
Kwikship pincode → delivery zone · RapidShyp and DocPharma are unaffected
Upload the zone sheet
.xlsx or .csv · needs Pin_code_From (pickup), Pin_code_To (destination) and Zone · every matching courier column is stored as-is. You can also import the CSV straight into the zone_mapping_with_pincode table in Supabase — then just press “Re-apply to shipments”.
Drop the file here, or browse
Users & Permissions
Approve sign-ups and choose which dashboards each person can access
Support Console Team
admin onlyAgents of the Customer Support console (calls & notes attribution). Promote/demote controls their admin rights.
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